Top Five Methods for Preventing Phone Calls After Orthopedic Surgery
How to better meet patient needs
As orthopedic surgery patients continue to get discharged earlier than in previous years, the number of postoperative patient phone calls continues to rise. Orthopedic surgeon Dr. Ron Hollis found that with the right protocols in place, this doesn’t have to be the case.
Dr. Hollis advises on how to provide patients and facilities the benefit of early discharge without taxing resources with excessive phone calls in the article Five Ways to Reduce Postoperative Patient Phone Calls. He delivers suggestions such as:
- Improving postoperative pain management
- Setting patient expectations prior to surgery
- Creating a solid follow-up process
Dr. Ronald F. Hollis is a board certified orthopedic surgeon with Colorado Springs Orthopaedic Group. He specializes in shoulder and knee problems as well as fracture care. He’s a member of the American Board of Orthopedic Surgery, El Paso Medical Society, and Colorado Medical Society and is the team doctor for the Colorado Springs Sky Sox, University of Colorado Colorado Springs, and Coronado High School.