Frequently Asked Questions Concerning Halyard Health Products and Services
Halyard Health Customer Portal
Q: What is the Customer Portal?
A: More than just an online order status tool, the Customer Portal can help you effectively manage your business with 24/7 access and information at your fingertips. It's a user-friendly, yet comprehensive system that allows you to manage all of your transactions on a day-to-day basis.
• A customizable homepage to meet your individual needs
• User management to give you control of user access within your company
• Ability to send Portal updates directly to your email
• A Product Catalog equipped with a robust product search, detailed product information, and download capabilities
• HYH Connection will be your link to the latest Halyard Health announcements
The Transaction Center provides you self-service access to the:
• Order Management Center with real-time order statuses, invoice copies, and price discrepancy reports
• Contracts Center for viewing, downloading, and printing your contracts in PDF or Excel format
• Policy Center contains all current Halyard Health policy statements
• Technical Center includes details regarding electronic communication including EDI
Q: Is this for North America only?
A: Currently, the Portal is for customers who order directly from North America. This includes all customers in North America as well as our international customers that order from North America.
Q: I purchase my Halyard products from a distributor. Can I still use the Customer Portal?
A: The Customer Portal is only available to customers who purchase directly from Halyard. However, the new and enhanced product catalog will be available at products.halyardhealth.com. for all customers to access.
Q: Can I place orders via the Customer Portal?
A: Online Ordering is now available within our Customer Portal for Direct Customers who currently utilize phone, fax or email to place orders for Medical Device products. The system is designed for orders that are sold to and shipped to the same address. We do not recommend this system if you are an EDI customer.
To enroll in Online Ordering, simply fill out the Customer Portal Access Request Form found on our website: Access Request. For questions related to the system, please email HalyardCustomerPortal@hyh.com.
Q: How can I find out more about the Portal?
A: Contact Customer Care at 1-844-HALYARD or email HalyardCustomerPortal@hyh.com.
Q: Do Halyard Tuohy needles have metal or plastic stylets?
A: All Halyard Tuohy needles have metal stylets.
Q: Can I get a list of the available components in a tray?
A: Yes, by calling the Customer Care number at 1-844-HALYARD.
Q: What is the color code for needle gauge size?
A: 16 Gauge = Light Blue
17 Gauge = White/Light Grey
18 Gauge = Pink
20 Gauge = Yellow
21 Gauge = Green
22 Gauge = Black
23 Gauge = Varies/Brown, Blue or Orange
24 Gauge = Purple
25 Gauge = Carolina Blue
26 Gauge = Brown
27 Gauge = Grey
29 Gauge = Red
Q: Does Halyard offer an Epidural Steroid Injection tray with CHG skin prep?
A: Yes, Halyard offers a variety of skin prep options, including CHG.
Q: Does Halyard have discography needle sets?
A: Yes, Halyard offers a variety of specialty needles, including Double Needle Sets for discography procedures.
Q: Does Halyard have continuous epidural trays?
A: Yes, Halyard offers a variety of catheters, needles, mini-kits and custom tray options for continuous epidural procedures.
Q: Does Halyard have safety single shot epidural trays?
A: No, Halyard does not offer a SAFETY single shot epidural tray at this time.
Q: Does Halyard offer custom tray options for Epidural Steroid Injections and universal procedures?
A: Yes, Halyard does offer a wide variety of standard stock trays as well as the option to build a custom tray to meet your procedural needs.
Q: What are the shipping terms for procedural trays?
A: The customer pays freight and handling on orders below 75 units of sale. (see Customer Terms and Conditions of Sale)
Q: What is Halyard’s policy for returned goods?
A: a. Returns must be requested within 90 days of invoice date with a minimum of 24 months of remaining shelf life. (Customer Terms and Conditions of Sale) b. Build to Order and drug containing products are NOT returnable. (Customer Terms and Conditions of Sale) c. A 25% restocking fee will be deducted from credit toward all returns. (Customer Terms and Conditions of Sale) d. Purchaser must obtain a Returned Goods Authorization in writing from Halyard. (Customer Terms and Conditions of Sale) e. Product containing drugs may not be returned.
Q: Is your radiofrequency lesioning system upgradeable?
A: Yes, the system is a software/hardware upgradeable platform.
Q: Is it possible to do bipolar radiofrequency lesioning with the generator?
A: Yes, the system is capable of performing bipolar lesioning with the usage of the bipolar adapter (product code: PMA-BP).
Q: Can the reusable probes be steam sterilized?
A: Yes, there are two types of steam sterilization methods that may be used: pre-vacuum steam sterilization and gravity displacement steam sterilization. The Directions For Use should be referenced for specifics.
Q: Do the RF probes have a warranty?
A: Yes, they have a 90-day warranty from the date of purchase.
Q: Can I use curved cannulae with a straight RF probe?
A: No, curved cannulae should be used with curved probes. RF cannulae should be used with RF probes that match in gauge, length and style.
Q: How many RF probes can be used at the same time with the HYH generator?
A: Four probes may be used at the same time when using the Multi-RF cable (product code: PMS-BAY-MRF) with the HYH RF generator system (version 3.0 or higher).
Q: Do you have cannulae that show the active tip under fluoroscopy?
A: Yes, Halyard's radiopaque radiofrequency cannulae have a radiopaque marker, which indicates the active tip margin.
Q: Can I buy an extended warranty for my RF generator?
A: Yes, extended warranties may be purchased in 1-year increments.
Q: The autoclave case that came with my probe kit is broken. Can I purchase a replacement?
A: Yes, the product code is PMA-AC-100675.
Q: Are the cooled RF probes reusable? (LumbarCool, SInergy, ThoraCool and TransDiscal)
A: No, all cooled RF probes and cooled RF kits are for single-use only.
Q: Which patients should get a MICROCUFF* tube?
A: MICROCUFF* is targeted for those patients which have potential for ventilation longer than 24 hours. We recommend patients intubated in the critical care units, emergency department or EMS, and OR procedures where the patient is extubated in the critical care unit.
Q: The directions for use indicate that the use of Lidocane as been associated with the formation of pin holes with PVC cuffs. Is there a concern about using Lidocaine spray with MICROCUFF*'s polyurethane cuff?
A: Similar to PVC, Lidocaine is still contraindicated with the MICROCUFF* endotracheal tubes.
Q: Is the MICROCUFF* endotracheal tube DEHP free?
A: The endotracheal tube shaft is made of medical grade PVC which contains DEHP. The endotracheal tube cuff which has the vast majority of contact with tissues is DEHP free because it is polyurethane, not PVC (DEHP is a common softener for PVC).
Q: What cuff pressure do you recommend to inflate the cuff?
A: Whatever your current hospital protocol recommends. Inflate MICROCUFF* using the same method that you use with your current ET tubes. Common cuff pressure to create a seal is typically between 25 and 35 cm H2O; however, MICROCUFF* has been found to seal at lower pressures in many cases.
Q: How should we inflate the cuff, and how often should we check cuff pressure?
A: Follow your hospital protocol.
Q: Do we use the MICROCUFF* any differently than our current ET tube?
A: No, it will function the same as your current ET tubes.
Q: We have observed water accumulating in the cuff - what is this and what do you recommend?
A: This is condensation, which occurs in most ET tube cuffs. Due to the microthin material, MICROCUFF* might accumulate more condensation than the standard ET tube. However, this does not affect product performance or patient safety. Just be sure to clear the pilot line of any condensation prior to measuring/adjusting cuff pressure as you do with any other ET tube.
Q: What is nitrile?
A: Nitrile is an abbreviated term sometimes used for nitrile rubber, which is made from butadiene and acrylonitrile monomers. When intended for use in a latex form for dipping gloves, a third monomer, a carboxylic acid, is also included. These three monomers, in the correct proportions, produce a polymer that is excellent for use in manufacturing gloves. Butadiene provides soft, rubbery, resilient characteristics to the polymer. Inclusion of acrylonitrile into the polymer structure greatly increases chemical resistance to oils and many petroleum-based chemicals. Carboxylic acid greatly enhances physical properties, such as strength, elongation, and resistance to cut and puncture. Other chemicals are also often added to the nitrile in relatively small amounts, to make it even more appropriate for use in gloves. These typically include crosslinking agents, accelerators, stabilizers, and colorants
Q: Why do some gloves turn brown when I put them on?
A: Several factors can affect glove discoloration.
• Acidic perspiration may react with chemical additives in the glove resulting in discoloration
• Chlorination can result in darker cuffs. This is not a problem unless there is a notable loss of strength as seen in over-chlorinated or over-heated gloves.
• A chemical reaction between residual nicotine deposits (found between the index and middle finger where a smoker holds cigarettes) and manufacturing chemicals such as carbamates may stain the glove.
• Metabolic copper or iron, or handling objects made of such metals, may also result in glove staining.
Q: Are the HALYARD* AAMI-level Isolation Gowns treated to prevent static buildup?
A: Yes, our Isolation Gowns are treated with an anti-stat to reduce the potential for static to build up in the gown.
Q: Does AORN make any recommendation about the length of time that a shoe cover can be worn?
A: AORN states: 'If shoe covers are worn, they should be changed whenever they become torn, wet, or soiled, and they should be removed and discarded in a designated container before leaving the surgical area.'
Q: What does AAMI stand for?
A: Association for the Advancement of Medical Instruments
Q: What are AAMI levels?
A: AAMI guidelines are a widely accepted system of classification for protective apparel based on liquid barrier performance, according to ANDI/AAMI PB70:2003(R)2009.
Q: What products do you offer that address issues of fogging on glasses?
A: We offer several different styles of masks that address the issue of fogging. These masks include our fog-free masks, anti-fog masks and masks with Dermatouch tape. Please contact your Halyard Health sales representative for more information.
Q: Does Halyard offer support training for N95 respirators?
A: We offer a fit testing kit that contains training materials for your healthcare facility. Your Halyard Health sales representative can assist in training your trainers to do fit testing.
Q: Do HALYARD* Surgical gowns contain latex?
A: Halyard products are not manufactured with natural rubber latex.
Q: What do the different colors on the Halyard Surgical Gown neckbands signify?
A: Color-coded gown neckbands, tie cards, and packaging are part of the HALYARD* Color-Key. The HALYARD* Color Key provides caregivers Instant Gown Recognition, to help minimize the risk of wearing the wrong gown. Now it’s easy to quickly select the gown you want for each and every procedure. The colors signify the following:
• Yellow – Non-reinforced surgical gowns
• Green – Fabric-reinforced surgical gowns
• Red – High Performance Type Surgical Gowns (includes Zoned Impervious, Fully Impervious, Specialty Impervious and MICROCOOL* surgical gowns)
• Packaging: The color that corresponds to the neckband color is located on the top edge of the front of the gown package.
• Tie Card: The Color-Key tie card accompanies each gown, to help users in the OR understand what their colored neckbands represent
Q: What are the cuffs on HALYARD* Surgical Gowns made out of?
A: 100% Polyester Weave
Q: If a sterilizer cycle aborts or malfunctions before completion should wrapped packages be re-wrapped?
A: Yes, if a sterilizer malfunctions or a cycle is aborted before completion, packages wrapped with HALYARD* Sterilization Wrap should be re-wrapped prior to being placed in another sterilization cycle.
Q: Can HALYARD* Sterilization Wrap be re-used?
A: No. Halyard does not endorse the re-use (re-sterilization) of sterilization wrap and does not warrant performance of the product if it is re-used. It is cleared by the FDA as a single-use product.
Q: Does HALYARD* Sterilization Wrap contain natural rubber latex?
A: This product is not manufactured with natural rubber latex.