Patient
Experience

HALYARD* Patient Experience Solutions include products and protocol guidance that can help improve patient satisfaction and positive outcomes, factors that contribute to hospital reimbursements.

Clinical solutions that help reduce CLABSI and improve patient outcomes

According to Centers for Disease Control and Prevention (CDC), about one in 31 hospital patients has at least one HAI. Central line-associated blood stream infections (CLABSIs), with a high-cost burden of approximately $46,000 per case. According to the Joint Commission, CLABSIs account for one-third of the estimated 100,000 annual deaths as a result of HAIs.

CLABSIs are designated by the Centers for Medicare and Medicaid Services (CMS) as a “Never Event,” meaning that hospitals are no longer reimbursed for the cost of their treatment. Along with their main objective to provide safe, high-quality care, there is an additional financial incentive for hospitals to do everything in their power to reduce the number of CLABSIs and other HAIs in their facilities.

Working with us will ensure you have the correct mix of products for each procedure your hospital performs, as well as support for improving protocols that contribute to the patient experience.

4.7%

Average net margin of hospitals with “excellent” HCAHPS patient ratings between 2008 and 2014, compared to an average

1.8% net margin for hospitals with “low” HCAHPS ratings1

Patient satisfaction surveys reflect their experience and outcome in your hospital

A Deloitte study suggests that investments in patient experience increase costs but increase revenue even more1. Contact your HALYARD Rep to discover small changes you could start making to begin seeing big improvements.

Ways to improve patient satisfaction

CLEAR SEQUENCE* Procedure Kits

When attempting to refine and improve your hospital’s approach to preventing HAIs such as CLABSI, research has shown that following the CDC Guidelines and the central line insertion bundle chart to be a successful path forward. According to one study, following the central line insertion bundle exactly created the best scenario to lower CLABSI rates in participating hospitals.

HALYARD* CLEAR SEQUENCE Procedure Kits are designed to facilitate adherence to hospital protocols during every step of removal and reapplication.

  • Reduce the risk of microbial and other site contamination
  • Unobstructed clear pockets with visual instructions for use
  • Protective flap serves as a working area and protective barrier separating the removal steps from application steps

The CLEAR SEQUENCE* kit can be configured with the specific components required by your clinical protocol.

Contact a Rep for more information

Help lower CLABSI rates with CLEAR SEQUENCE* Procedure Kits
Our procedure kits help reduce risk of contamination and come in a variety of configurations to meet your procedural needs.
Child Face Masks
Child-Size Face Mask with Disney® Characters Makes Protection Fun!

Child face masks support a better patient experience for everyone

The Centers for Disease Control and Prevention protocols for respiratory etiquette recommend that patients with undiagnosed respiratory symptoms wear face masks in waiting rooms.

That means active pediatric practices and hospital admission or waiting areas should have a child-size mask available for kids. Halyard Health has the FIRST pediatric mask that meets FDA Guidelines for use with children.

Highlights

  • Colorful Disney® characters on the mask and packaging
  • Soft, lightweight materials for cool comfort
  • Comfortable knitted earloops
  • Formable nose wire for a custom fit on small faces

  • Children who are immuno-compromised
  • Children exhibiting flu-like symptoms
  • Children who are visiting hospital patients

HCAHPS: Patients' Perspectives of Care Survey

Excerpt: “The enactment of the Deficit Reduction Act of 2005 created an additional incentive for acute care hospitals to participate in HCAHPS. Since July 2007, hospitals subject to the Inpatient Prospective Payment System (IPPS) annual payment update provisions (“subsection (d) hospitals”) must collect and submit HCAHPS data in order to receive their full IPPS annual payment update. IPPS hospitals that fail to publicly report the required quality measures, which include the HCAHPS survey, may receive a reduced annual payment update.”

Learn how HCAHPS affect receipt of full IPPS annual payment

Articles & Resources

Keeping patients safer by following CLABSI protocol
Quality Patient Care Starts with Enlightened Self Care
The Hidden Factors Contributing to Patient Experience
With shifting payment models, hospitals’ reimbursement can change based on patient experience scores and adverse events in patient care, such as re-admittance within 30 days.

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One of our representatives can help you start making small changes today that can positively impact your hospital’s patient experience.